SUPPORT

How can we help?

Real people answer every email. Tell us what you’re trying to do, and include the invoice number if your question is about a specific reminder.

Email support

For account, billing, integration or reminder questions.

support@geteveryinvoicepaid.com

Frequently asked questions

How payments are detected, what counts toward your limit, plan changes and more.

Read the FAQ →

Security and privacy

How we protect your data, and the controls you have to export or delete it.

Security overview →

Received a reminder from a business? Get Every Invoice Paid sends reminders on behalf of the business that issued your invoice. For questions about the invoice, contact that business directly. To stop receiving reminders, use the opt-out link in the email.

How does Get Every Invoice Paid know an invoice was paid?

It depends on where the invoice comes from. For Stripe, payments are detected from Stripe's payment webhooks, backed up by a periodic sync in case a webhook is ever missed. For invoices imported by CSV or added manually, you mark the invoice paid or re-import an updated file — and every reminder includes an “Already paid?” link, so a customer who has paid can stop further reminders themselves while you confirm. With the API, your own system sends us the payment.

Will reminders stop automatically?

Yes. The moment a payment is detected, any pending reminders for that invoice are canceled and its follow-up sequence closes. Your customer won't get a reminder about an invoice they have already paid.

Can I control reminder timing?

Yes. On every plan you can turn each reminder stage on or off. Growth and Pro also let you set custom day offsets for each stage. Reminders respect your business hours and timezone settings.

Can I change the wording?

Yes. Every reminder template is editable, and you can preview exactly what your customer will see before anything is sent. Professional default templates are included to start from.

Which invoicing platforms can I connect?

Stripe, CSV import and API are available today. QuickBooks, Xero, Square, FreshBooks, Wave and Zoho Books are planned and not available yet. Until they are, you can export invoices from those tools and import them with CSV.

Can I upload invoices manually?

Yes. Upload a CSV file, map its columns to invoice fields, and review validation results before importing. Duplicate invoices are detected so the same invoice isn't followed up twice.